Do you have any questions? This section will help you find answers to the questions that inevitably arise while working with web hosting. If you have an urgent question you can contact technical support with the help of a ticket or write us via online chat or use any other convenient way for you (our contacts). You can also try to find the answer yourself in our knowledgebase or in the FAQs. In This section all useful information will be collected to help you use our services.
Few words about our ticket system
If you have questions the best way is to write a ticket through the panel. If you are a registered client of our company login first. When we get a ticket from the client, it is assigned a number and a priority status. You will receive an email that confirms that the ticket was created, with all the relevant information. Then our expert staff will examine the ticket and solve your problem. Once a ticket is reviewed, you will receive another message confirming that the matter was analyzed. If you are not satisfied or feel that the issue has not been thoroughly inspected, you can continue your correspondence until the issue is solved properly. Then you can close the ticket in the control panel and assess the quality of the customer service.
When contacting support, please, remember to provide as much information that is relevant to the issue as possible, the account or server's name, the address panel, the domain name, etc. (ftp/ssh). That will accelerate the solution of your problem. The account passwords DO NOT NEED to be indicated. If it is necessary, admin / support service will ask you to provide them. Do not create more than one ticket on one issue at a time, you always can add a message to an existing ticket, if needed.
Useful information (the knowledge base)
The list of articles that may be helpful for your queries is added below.